1. Overview

Thank you for choosing Shengke Technology Co., Ltd.
We are dedicated to ensuring that all lunch box products are packaged safely and delivered to you as quickly as possible. Orders are generally processed within 2–4 business days after payment is confirmed, excluding weekends and public holidays. If your order is delayed due to high demand or unforeseen circumstances, we will contact you promptly via email.

2. Shipping Methods and Delivery Time

We work with reliable international logistics providers such as DHL, FedEx, UPS, SF Express, and Aramex to deliver your goods efficiently.
The estimated delivery time for most international destinations ranges from 5 to 15 business days, depending on your location and customs clearance.
Please note that delivery times may vary due to factors beyond our control, including customs inspection or local courier delays.

3. Shipping Fees

Shipping fees are calculated based on the delivery address, package weight, and shipping method selected at checkout.
For large-volume or wholesale orders, free shipping or discounted rates may apply as stated in your quotation or invoice.
Express shipping options are available upon request for customers who need faster delivery.

4. Customs and Import Duties

All international orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
These charges are the responsibility of the buyer. Shengke Technology Co., Ltd. is not liable for any delays or additional costs resulting from customs clearance or inspection.

5. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and courier details.
You can use this information to monitor your shipment directly on the carrier’s website or contact our support team if you encounter any tracking issues.

6. Damaged or Missing Items

We take strict quality control and secure packaging measures to ensure your lunch boxes arrive in perfect condition.
If your order is damaged or incomplete upon arrival, please contact us within 7 days of receiving the package.
Provide your order number, photos of the product and packaging, and a brief description of the issue.
After verification, we will arrange a replacement or refund accordingly.

7. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Tel: +86-139 0231 1149
Fax: 0768-5627993
Email: donna.shengke@gmail.com
Address: Huamei Industrial Zone, Caitang Town, Chao’an District, Chaozhou City, Guangdong Province, China
Company: Shengke Technology Co., Ltd.